Healthcare has become one of India’s largest sectors – both in terms of revenue and employment. The Indian healthcare sector is growing at a brisk pace due to its strengthening coverage, services and increasing expenditure by public as well as private players. BBA in hospital management at NSHM is a three-year under-graduate programme enabling students to shine in healthcare industry. A basic interest in the science, management and art of healthcare delivery systems and services can get one the best value from this programme. BBA in Hospital Management at NSHM enables ready employability in Hospitals and Health services, as well as provides the stepping stone to Master’s Programme in Hospital Administration or Management.

With the continuing growth of healthcare industry, the demand has been outsizing the supply. The BBA Programme at NSHM is more integrated with the industry than any other programme. Getting a degree from NSHM, one of the best colleges for BBA in Hospital Management programme will ensure a bright future for its graduates. The programme will impart knowledge and provide training to build skills that are essential for managing corporate hospitals.



Programme Education Objective

  • Prepare students for administration, supervision and management of resources in health care industry and health care programs with skill and capacities in clinical support services, operations, systems, health communication, digital health, patient-care, customer relationship management, public relations & advocacy, and all aspects of business management and development.
  • Enable them to continuously improve the health care processes – Registration, Billing, Patient Admission, Discharge, Insurance, Floor management, Reporting, life support, ambulatory services, facility emergencies, international admissions, waste management, infection control, hygiene & safety, audit, quality accreditations, workflow management, hospital automation, medical records, pharmacy, inventory, healthcare supply chain, etc. with moral, legal, and ethical responsibilities towards quality health assurance.


Career Opportunities

The overall Indian healthcare market today is worth US$ 100 billion and is expected to grow to US$ 280 billion by 2020, a compound annual growth rate (CAGR) of 22.9 per cent. The diverse career opportunities in this field include –

  • Hospital Operations
  • NGO’s– Health Project Management
  • Healthcare Consultancy Planning & Designing Hospitals
  • Hospital Information System
  • Healthcare Insurance
  • Medical Tourism
  • Tele-Medicine



Programme Structure

Core Curriculum

Health Informatics

Healthcare Organization

Fundamentals of health and care, health care and allied health care services, typical healthcare organization, various roles and functions, typical healthcare management system, transactions, MIS, and decison support systems



Health Data Management

Fundamentals of database management system – DBMS/RDBMS, Data and Information support to all the stakeholders of Hospital, like – Patients, Doctors, Staff, Vendors, Insurance, Corporates, etc., Health system research – Discovering Patient Reported Outcomes Measurement (PROM) towards making the Hospital’s services patient centric rather provider centric.



Hospital Information System

various modalities for Patient Registration in HIS, maintain database of visitors/patients etc, Describe the importance of Electronic Health Records/Medical Records/Computerized patient record systems, control on key operational and financial benchmarks, base for scientific decision making.



Health & Hospital Operations Management

Coordination with various departments

Fundamentals of – operations research, productivity, profitability, efficiency, effectiveness, qualitative and quantitative analysis, Major functions of Hospital Operations Management dept. – Reception, Registration, Admission, Transfer, Billing & Discharge.Medical, Housekeeping, Security, MRD, Lab, Radiology, Maintenance, Transport, Stores, IT, F&B



Managing operational issues

issues of OPD, IPD, Emergency, Day care, ICU & OT, Patient Education and Counselling, Managing Information Centre & Appointment scheduling, Managing TPA / Insurance help desk, Report despatch & delivery system, Documentation – Policies, Quality manuals, SOP & Reporting Issues, Documents management and Control, Licenses & Approvals required to set up & run Hospitals, Accreditations, Regulations, and compliances



Medical Record Science

Medical terminology, medical record – types of records to be maintained by hospital, essential components of various records, method of automation – collection, storage, processing, and retrieval



Patient Services and Satisfaction

Basics of human body system, visible symptoms of ill patients or patients who need immediate attention by medical team, special needs of vulnerable clients in the hospitals, diagnostics, Referrals, just-in-time patient care support, and other patient advisory services, Identify needs of the patients/carers to find resolution.Have adequate knowledge about internal process /promotions/tariffs/schemes/benefits which can be provided to patients.Use appropriate language and tone and listen carefully to the queries.



Infection Control & Prevention

Basics on different types of spillage and their control, bio waste management, air circulation, health risks, common infectious diseases, immunization, hygiene: methods of cleanliness, hand hygiene, infection control/exposure control/ PPE, prevention and treatment of needle stick injury, incident reporting, etc.



Health Communication


Attitudes, behaviour, theories and models for positive change, Approaches – Informative, Educating, Persuasive, and Prompting, Influence and empowerment – individuals, population, and communities to make healtheir choices




Verbal, Non-Verbal, and Written communication – enquiries, complaints, responses, sales, adjustment, collection, notifications, applications, Résumé, Memo, Agenda, Reports, advertisements, presentations, and for other professional needs across various mediums– print, electronic, and new media.



Behavioural Aspects

Buiding presence – body language and dress code, Listening and speaking skills, appropriate language and tone, resonance, empathy, respect to gender/culture/age/social difference/language etc., conflict management, general and specific work etiquettes, ethics and value, feedback, and reporting






Programme Type - UG

Duration - 3 years (6 Semesters)

Minimum Eligibility - 10+2 passed from any board with English as a subject. Students from any stream can apply. Candidates appearing for Class XII final can also apply.




Degree Awarded By -

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