BBA ‑ Hospital Management

Fundamentals of health and care, health care and allied health care services, typical healthcare organization, various roles and functions, typical healthcare management system, transactions, MIS, and decison support systems

Fundamentals of database management system – DBMS/RDBMS, Data and Information support to all the stakeholders of Hospital, like – Patients, Doctors, Staff, Vendors, Insurance, Corporates, etc., Health system research – Discovering Patient Reported Outcomes Measurement (PROM) towards making the Hospital’s services patient centric rather provider centric.

various modalities for Patient Registration in HIS, maintain database of visitors/patients etc, Describe the importance of Electronic Health Records/Medical Records/Computerized patient record systems, control on key operational and financial benchmarks, base for scientific decision making.

Fundamentals of – operations research, productivity, profitability, efficiency, effectiveness, qualitative and quantitative analysis, Major functions of Hospital Operations Management dept. – Reception, Registration, Admission, Transfer, Billing & Discharge.Medical, Housekeeping, Security, MRD, Lab, Radiology, Maintenance, Transport, Stores, IT, F&B

issues of OPD, IPD, Emergency, Day care, ICU & OT, Patient Education and Counselling, Managing Information Centre & Appointment scheduling, Managing TPA / Insurance help desk, Report despatch & delivery system, Documentation – Policies, Quality manuals, SOP & Reporting Issues, Documents management and Control, Licenses & Approvals required to set up & run Hospitals, Accreditations, Regulations, and compliances

Medical terminology, medical record – types of records to be maintained by hospital, essential components of various records, method of automation – collection, storage, processing, and retrieval

Basics of human body system, visible symptoms of ill patients or patients who need immediate attention by medical team, special needs of vulnerable clients in the hospitals, diagnostics, Referrals, just-in-time patient care support, and other patient advisory services, Identify needs of the patients/carers to find resolution.Have adequate knowledge about internal process /promotions/tariffs/schemes/benefits which can be provided to patients.Use appropriate language and tone and listen carefully to the queries.

Basics on different types of spillage and their control, bio waste management, air circulation, health risks, common infectious diseases, immunization, hygiene: methods of cleanliness, hand hygiene, infection control/exposure control/ PPE, prevention and treatment of needle stick injury, incident reporting, etc.

Attitudes, behaviour, theories and models for positive change, Approaches – Informative, Educating, Persuasive, and Prompting, Influence and empowerment – individuals, population, and communities to make healtheir choices

Verbal, Non-Verbal, and Written communication – enquiries, complaints, responses, sales, adjustment, collection, notifications, applications, Résumé, Memo, Agenda, Reports, advertisements, presentations, and for other professional needs across various mediums– print, electronic, and new media.

Buiding presence – body language and dress code, Listening and speaking skills, appropriate language and tone, resonance, empathy, respect to gender/culture/age/social difference/language etc., conflict management, general and specific work etiquettes, ethics and value, feedback, and reporting