Coordination with various departments
Fundamentals of – operations research, productivity, profitability, efficiency, effectiveness, qualitative and quantitative analysis, Major functions of Hospital Operations Management dept. – Reception, Registration, Admission, Transfer, Billing & Discharge.Medical, Housekeeping, Security, MRD, Lab, Radiology, Maintenance, Transport, Stores, IT, F&B
Managing operational issues
issues of OPD, IPD, Emergency, Day care, ICU & OT, Patient Education and Counselling, Managing Information Centre & Appointment scheduling, Managing TPA / Insurance help desk, Report despatch & delivery system, Documentation – Policies, Quality manuals, SOP & Reporting Issues, Documents management and Control, Licenses & Approvals required to set up & run Hospitals, Accreditations, Regulations, and compliances
Medical Record Science
Medical terminology, medical record – types of records to be maintained by hospital, essential components of various records, method of automation – collection, storage, processing, and retrieval
Patient Services and Satisfaction
Basics of human body system, visible symptoms of ill patients or patients who need immediate attention by medical team, special needs of vulnerable clients in the hospitals, diagnostics, Referrals, just-in-time patient care support, and other patient advisory services, Identify needs of the patients/carers to find resolution.Have adequate knowledge about internal process /promotions/tariffs/schemes/benefits which can be provided to patients.Use appropriate language and tone and listen carefully to the queries.
Infection Control & Prevention
Basics on different types of spillage and their control, bio waste management, air circulation, health risks, common infectious diseases, immunization, hygiene: methods of cleanliness, hand hygiene, infection control/exposure control/ PPE, prevention and treatment of needle stick injury, incident reporting, etc.