Back to DirectoryMousumi Mukherjee
Assistant Professor
20+ Years of Experience
Education
- M.Sc(2012), Tourism and Hospitality Management, MKU, Madurai, India
- PGD(2012), HRM, SCDL, Pune, India
- PGD(2008), Housekeeping Management, OCLD, Delhi, India
- B.Sc(2005), Hospitality and Hotel Administration, NCHMCT, IHMCTAN, Bhubaneswar, India
Publication
- Journal publication "Guest Experience and Personalisation : Hyper Personalisation in Hospitality Industry : The Future of Tailored Guest Service" in The Silver Mountain Journal of Hotel & Tourism Studies- Volume 1, Issue-1 (Month - June, Year - 2025)
- Conference Proceedings Published "Workplace Happiness : Individual or Organisational- an Empirical Study at NSHM Knowledge Campus" ISDSI Global Conference 2023 – IIM Ranchi 2023
- Journal publication "Impact of Personal and Educational Institutional Environmental Factors on Students Selecting Hotel" in IJARESM 2455-6211, 2024
- Journal Publication in "an Empirical study on Workplace Happiness amongst academicians in west bengal" - Academy of Strategic Management journal, 2024
- Book published "Human Resource Management and Organizational Behaviour A Holistic Approach" by Phoenix International Publication House; 1st edition- ISBN : 978-9368511878, 2025
- Journal Publication "Greening the Hospitality Industry : From Concept to Practice – A Study of West Bengal" in SSR Journal of Economics, Business and Management (SSRJEBM)- DOI: 10.5281/zenodo.17348586, 2025
- Journal Publication "Work life balance for hospitality employees–A comparative case study of two five star hotels in Kolkata "ELK Asia Pacific Journal of Human Resource & Organisational Behaviour, 2015
- Journal Publication "Effect of TQM in hospitality industry : a comparative study of hotels of Kolkata" in International Journal of Social Science & Interdisciplinary Research ISSN 2277-3630 IJSSIR, Vol. 4 (1), JANUARY (2015), pp 1-11, 2015
