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About NSHM

Quality management principles

  • Customer focus- understand, creating, delivering
  • Leadership- unity, direction, environment
  • Involvement of people- Sharing, empowering, trusting
  • Process approach- identifying risk, working systematically, functioning effectively
  • System approach to management- interactive processes, effectiveness and efficiency, achieving
  • objectives
  • Continual improvement- measuring, reflecting,changing
  • Factual approach to decision making- gathering data and information, analysing, deciding
  • Mutually beneficial supplier relationships- interdependence, partnership/trust, creating value for both parties

Means to achieve quality goals

  • Pursuing excellence by advancing quality
  • Embedding quality in the organisational culture
  • Use of quality assurance procedures
  • Measurement
  • Corrective and preventive action
  • Striving towards zero defect
  • Benchmarking
  • Embracing best practices
  • Monitoring and periodic review

Scope and purpose

This quality policy is the expression of our intentions, directions and aims regarding the quality of our products and processes as also our actions across all organisational functions.
Framework for objective-setting
All quality objectives of the organisation and its individual functions will, at all points of time, be established, aligned and reviewed within the framework of this quality policy.

Quality goals

  • We shall meet and exceed customer requirements- needs as well as expectations
  • We shall meet and exceed requirements of every other stakeholder
  • We shall improve continually